on Sunday I gave a lecture at The Marker’s Customer Experience Conference. I spoke about: “The relationship between the brand and the consumer on social networks: From flirt to love.”

How should brands engage with consumers on social networks? You’ll see that the relationship between brands and consumers on social networks is very similar to the relationship between couples.  The presentation displays three examples of  brands that handle their social media efforts differently. HP, the third brand, clearly exemplifies how giving back to your community, being responsive and listening before selling is the best policy. Please note that the presentation is in Hebrew.

The Pivot conference is revving up again, scheduled to hit the Big Apple on the 17^th – 19^th of October, 2010. If you have anything to do with the marketing sweet spot of 18 – 34 year old generation ‘T’ (Techies), then you should definitely consider stopping by.

Why?  5 reasons for you:

Reason 1- First off, Pivot is the premiere brouhaha where ad agencies and brand marketers gather to discuss the styles, attitudes, preferences and technologies of said age bracket. Let’s face it, the trends in this marketing demographic change faster than Facebook’s privacy settings. So if you want any form of a heads up about what was, what is and what will be, for the hipsters of hi-tech, PIVOT’s a good place to start.

Reason 2- Need we mention that the fastest growing industry on the web is social media, and still, SM giants like Facebook and Twitter have yet to monetize themselves to the point of profitability (poor guys). Pretty much all of them are primarily looking toward advertising models to turn that around and reach projected revenue marks in the tens of billions. It’s probably a good idea then to hear from the proverbial horse’s mouth (i.e. The ad and marketing industry) exactly what kind of models we can expect to see being used to hit these mammoth numbers.

Reason 3-Then there’s social gaming. One of the hottest sub-sectors of of social media today. If there is one thing that has effectively lobotomized the greatest minds of business school theorists, it’s the meteoric rise of social gaming. No one could have predicted just how popular it would become, but people like Evan Cohen, GM of Foursquare and scheduled speaker at Pivot, are probably your best bet for the inside scoop on where social gaming is going. Which brings us to reason #4.

Reason 4- Some of the most qualified names in the industry are going to give their take on the above issues and more, including (but not limited to):

• Brian Solis, Founder, FutureWorks
• Samir Arora, Founder, Chairman and CEO, Glam Media
• Evan Cohen, General Manager, Foursquare
• Sam Decker, Chief Marketing Officer, Bazaarvoice
• Esther Dyson, Founder, EDVenture Holdings
• Stefan Weitz, Director of Bing Search (Microsoft)
• Scott K. Wilder, GM Communities, Intuit
• Michelle Bonat, CEO, RumbaFish
• Wendy Lea, CEO, Get Satisfaction

How many reasons is that so far, 4? What was that last one? Oh yeah:

Reason 5- Blonde Readers will receive a 20% discount when you register with this promo code:

T2BAP201

Why? Because we’re awesome and we take care of our own. Stick with us kid, and life will be good.

So in conclusion, if you want to be on the dishing out end of being able to say to your friends “That’s so five minutes ago” instead of on the receiving end – and if you’re between semi to very cool … Then make sure you’re at PIVOT.

How do you measure the ROI of social media? This is a question that we are often asked by companies that want to enter the social media realm but are afraid or unsure of how to prove its success to their superiors. Wanna show your bosses that social media works? Here is a great video from Erik Qualman (@equalman) at Socialnomics which showcases several social media ROI success stories.

Here are the top ten facts you should remember from this video:

1) Gary Vaynerchuk grew his family business from $4 million to $50 million using social media.

2) Wetpaint/Altimeter found companies that widely engage in social media surpass their peers in both revenue and profit.

3) Lenovo has experienced a 20% reduction in activity to their call center since they launched their community website for customers.

4) Burger King invested  less than $50,000 in their Whopper Sacrifice Facebook application and received an estimated return of over $400,000 in press/media value. They received 32 million impressions as a result of this campaign.

5) Blendtec quintupled sales with its “Will it Blend” series on YouTube.

6) Dell has already made $3 million in sales via twitter (I’ve heard this number has already increased to $6.5 million).

7) Only 18% of traditional TV campaigns generate a positive ROI.

8 ) 37% of generation Y heard about the Ford Fiesta via social media BEFORE its launch in the US. 25% of Ford’s marketing budget is spent on digital/social media. They are the only US auto company that didn’t take a government loan.

9) Naked Pizza set a one day sales record using social media: 68% of their sales came via twitter and 85% of their new customers.

10) Software company Genius.com reports 24% of social media leads convert to sales opportunities

As Alex Bogusky, Co-Chairman of CP&B says: “You can’t buy attention anymore. Having a huge budget doesn’t mean anything in social media….the old media paradigm was “pay to play”. Now you get back what you authentically put in. You’ve got to be willing to “play to play”.

71% of companies plan to increase investments in social  media by an average of 40% because:

1) It’s low-cost marketing

2) Getting traction

3) We HAVE to do it

If you don’t do it, you can be certain that your competitors will.

“Think of Twitter as the canary in the coal mine” Morgan Johnston, JetBlue Airways

“Our head of social media is the customer”, McDonalds

The time for social media is now.

(Guest post by Dorine Sinigaglia)

Recently, I noticed a friend of mine following a food truck company on Twitter. Call me old-fashioned, but I didn’t even know food trucks were still around – let alone had Twitter accounts! Food vendors always reminded me of a place where starved businessmen would run to grab a quick bite in TV sitcoms. I realized I knew very little about this business, so I began to do some research, as the concept of food trucks’ branding and marketing tactics on Twitter began to intrigue me. I was amazed at the amount of information I found online revolving food vendors’ online presence and I quickly grew an appetite to write a new post.

Street food vendors, trucks and carts have been around way before the time of Twitter – so it’s evident that their primary source of growth and ways of  promoting locations on an hourly basis is not solely done through Twitter (most of them have developed websites with full menus and directions to daily location stops). On the other hand, since Twitter is now available as a means of marketing and promoting brands, food vendors have quickly jumped on the Twitter bandwagon and are utilizing its real-time status updates to their advantage. According to Ann Handley from Mashable, “a growing number of street vendors have been leveraging Twitter in innovative and interesting ways, serving up lessons for any business” – in her article Tweetable Eats: What Street Vendors Can Teach Businesses About Twitter. With the help of Twitter, street food vendors can promote their precise stopped locations and what they are serving throughout the day by tweeting to the hungry public.

Many brands are on Twitter but don’t know how to engage with their followers or create constant dialogue to keep them coming back to read about company news or industry updates. When searching for street food vendors’ presence on Twitter, I found that most of them didn’t have more than 2,500 followers – and some had as few as 250 followers. Since their target markets are “geographically constrained” – says Ann, you won’t find food vendors on Twitter with tens of thousands of followers. For street food vendors, “1,000 followers who will actually do business with you are ultimately more valuable to your business that 100,000 less-engaged people.” There are exceptions of course – like Kogi Korean BBQ –  an extremely successful Korean BBQ taco truck that has a dynamic website filled with photos, videos, a blog, and also a Twitter account with almost 50,000 followers! According to an article in the LA Times – Living section featuring this successful taco truck,  Kogi brings in “300 to 800 people each time it parks (often several times in an evening).” But overall, street food vendors have to do much more than just “follow” people on Twitter in hopes of gaining a customer or two – for it doesn’t matter how big the list is if they don’t make it to the food cart.

For street food vendors, it is about finding the right followers in order to ensure a successful lunch hour. There are a few important tips that food vendors must keep in mind in order to get proper exposure in general – and most importantly, before lunch time when its their busiest time for sales.

First, they must know who their target market is. If the local taco stand or hot dog cart tends to remain in the Los Angeles region, for example, roaming from one college campus to another within the same county boundaries, their target audience is specifically people who live in Los Angeles and attending students of those colleges. If the food cart tends to post up near local museums, on the other hand, their target market is much wider and appeals to a variety of crowds. In general, it is crucial to know who their target market is and where these customers roam in order to ensure a high attendance to their parked food cart.

Next, street food vendors must create a tasty demand for their products while simultaneously creating a sense of urgency in their tweets. Some vendors post a brief menu of their available foods or how many items they have left before they run out for the day to create that sense of urgency in the customer’s potential purchase and gets their mouth watering for the vendor’s food (if they can throw in a quick link to a picture of their melting grilled cheese sandwich or their sizzling hamburger, this helps wonders!). According to Ann, food vendors must “communicate the breadth and depth of your products or services on Twitter in a fresh, compelling way, and in a manner that speaks directly to your customer’s needs.”

Food vendors must humanize their brand in order to reach out to their customer’s hungry heart. Monitoring conversations online is key in this business and goes a long way in terms of keeping customers feeling appreciated and humanizing the brand. Responding to customer’s comments and questions in real-time is crucial to keep the business going successfully and they should listen to customer’s suggestions and feedback with the use of Twitter and use this vital information as a resource for product development and ways to improve their business. According to Ann, food vendors must “reveal a little bit about the people and personalities who run your business so that your customers can connect with you on a human level.”

And now, its all about continuous open communication. Twitter’s real-time social platform allows food vendors to be in regular, instant communication with its customers and keep them informed on news and updates – even if the news is not in their favor (for customers respect honesty and would rather know the truth than come hungry and be let down). Whether food vendors publicize their locations and hours on Twitter or send a tweet about how they didn’t find parking on the street, communication is key to keep the customer engaged and coming back for more tasty treats.

Done correctly and with style, Twitter goes a long way in having the ability to connect customers with their business in an immediate, intimate level. But since Twitter is only one social media tool for food vendors to utilize for promoting their brand, like any marketing efforts, spreading the word about their tasty foods is done best when integrated with other valuable tools – like having a company blog, a dynamic website and by reaching out to the blogosphere for other companies to write about their products. Now, Twitter is simply another great resource for food vendors to be able to reach out to their community in a quick fashion with real-time updates and tasty tweets that bring hungry customers to their cart simply because they feel they have to save the last, lonely hot dog from the stand before closing time.

Is it lunch time yet?

Dorine Sinigaglia is the Account & Content Manager at Blonde 2.0

Guest Post by Ahuvah

This blog post was inspired by an article I just read in Business Week titled “The Great Trust Offensive”.

As I personally delve deeper into the world of corporate branding, I find it very interesting to come across various insights and tactics to building a brand and maintaining the correct corporate image. Well established corporate brands like McDonalds, Ford and AmEx are all in the process of re-branding themselves and many are turning to social media to help them spread their message.

According to the tone in the article, gone are the days when corporations could depend solely on their history to invoke brand loyalty and credibility. The economy has been hit hard and customers are worried about the financial stability for brands that have been around for 40 or 50 years. Take Ford as an example. Ford no longer depends on its 150 year old image but is now “targeting consumers’ rational left brain, relentlessly pushing themes that inspire street cred : new technology, fuel economy, quality scores.” Customers are seeking out brands that are economically and socially responsible.

The days of standing behind the corporate image shouting at the consumer to “trust us” is long gone. According to the article, “consumers are telling companies in a thousand ways: “If you aren’t open with me, then I won’t trust you.” Consumers and corporations engaging online via social media tools open up direct lines for communication fostering a deeper level of trust from the consumer. If a consumer can talk to the “big bad corporation” directly and be heard, the consumer feels valued as an individual and will convey that feeling within their own communities.

The idea of combining celebrities, social media and corporate branding is even more fascinating to me. Corporations have always turned to so-called “trusted” celebrities to be their spokespeople but only expected them to be the face and voice of the brand in print, radio or on television and not in their personal lives. Now corporations are hiring celebrities to utilize their personal social media accounts to spread their messages and we must assume that some sort of engagement between the celebrity and their community will take place. Recently Ellen DeGeneres was hired by AmEx to promote their new brand image by utilizing her popular Twitter account.

It is interesting to see how now in order to create trusted brands, corporations are turning to social media now to spread the message, and more importantly hiring celebrities to promote brands via their personal online profiles. Obviously social media has the potential to reinforce brand awareness and corporate trust but it all depends on the consumer. Will the consumer trust the message being conveyed by a celebrity on a social media platform?

I think only time will tell.

(Flickr image courtesy of  insect54 )

Guest Post written by Ahuvah Berger

Everywhere you turn you hear the words social media, user generated content, Twitter, Facebook, Digg, etc but the real question remains – what is the purpose of social media? How can companies leverage these tools to engage and monitor their brands online?

We have watched an evolution occur on the internet- from a period of time when there was a distinctive line between the content creators and the content consumers. Now almost everyone who uses the internet is considered a content creator and can harness the power of user generated content.

Content creators wield significant influence over their individual communities i.e. blog readers, Facebook friends, Twitter followers, etc. Each platform enables a community or sub community to emerge from the interaction between the publisher and the readers and readers can republish the relevant information on their own communities. Both positive and negative viral marketing takes place when individuals within communities add their personal perspective on a message and republish it within their communities.

Companies no longer have the luxury of publishing their content on the internet and ignoring the reaction and feedback from the content consumers. Internet users wield incredible viral power when sharing their opinion with their respective online communities. It is no longer sharing one message to the collective mass but the mass sharing individual messages to their masses.

Engaging the Masses

There is a huge shift now from the company deciding on its brand and the consumer market re-defining the brand message within their communities. Corporations need to expand their marketing and branding teams to include someone who is responsible for listening and engaging the masses using the tools of social media. Not all tools are applicable for every company but at the same time the company cannot stand on its soapbox screaming its message without letting the market respond.

Start with listening to what others are saying about your company. Listen and hear what your customers say about you – for if you do not listen, you cannot change the customer’s opinion. There are many different internet platforms enabling corporations to keep a finger on the pulse of their brand.

Gather feedback from the market – from the large web influencers to the smaller influencers, as both groups are part of the collective viral force. Once armed with market feedback corporations can then engage online with its fans and detractors.

Bottom line, corporations must pay attention to the power of the masses in order to tap into the viral aspect of the web and maintain better control over the brand’s online image.