The Relationship Between the Brand and the Consumer on Social Networks: From Flirt to Love
Wednesday, July 14th, 2010on Sunday I gave a lecture at The Marker’s Customer Experience Conference. I spoke about: “The relationship between the brand and the consumer on social networks: From flirt to love.”
How should brands engage with consumers on social networks? You’ll see that the relationship between brands and consumers on social networks is very similar to the relationship between couples. The presentation displays three examples of brands that handle their social media efforts differently. HP, the third brand, clearly exemplifies how giving back to your community, being responsive and listening before selling is the best policy. Please note that the presentation is in Hebrew.




