Providing incentives for fans and followers to take part in the community is a must when brands take a part in the social media world. A brand should be ready to compensate fans who promote its name both by social incentives as discussed in this post and also by giving fans prizes. In the end of November, early December, we unleashed HP Israel’s first giveaway campaign, asking our fan base to participate in a creative contest that would offer them a chance to win a new HP Mini laptop (the Mini 110c). We wanted to emphasize the product’s easiness of mobility and asked our fans to tell us where they would take their laptop if they won it. We encouraged fans to be as creative as possible, giving them the option to upload videos, sound clips, photos and graphic materials to the fan wall as their contest submission. The response rate was overwhelming and we were amazed at how much fans invested in their creations in order to win. We received over 630 entries within 3 weeks time. The winner of our competition was a creative song writer Nadav Harel who wrote an enthusiastic song about HP: HP song: Cute Little Computer. Nadav received recognition and praise from the community (social incentive) and a new laptop. The HP laptop contest did wonders for our activity and growth of the HP Facebook Fan Page. Our community grew to over 2,580 fans.

Campaigns held on twitter also encouraged HP fans to become more involved in our community. We asked our followers to tweet us a personal experience they had with an HP product. The creators of the three most creative tweets of personal experiences they had with HP products were awarded a bluetooth mouse known as “The Dragon.” During the two weeks of our twitter campaign, HP Israel’s twitter community grew by more than 140 followers.
With twitter, we continually monitor what people say about HP PSG’s products and provide assistance in real time. Below, a user complained that he had not received his computer from the service lab on time. HP Israel quickly intervened to fix the problem and everyone came out of this story happy.

It is always exciting to build a brand’s community from the ground up and watch our marketing efforts and activity grow within the social sphere.

We have learned a few lessons along the way and continue to learn daily from our valued community members.

A few tips for the newbies who haven’t yet led any social media campaigns:

1) Listen to what people have to say about your brand and be responsive to their needs. Don’t be defensive. Be attentive.

2) Always remember to be transparent and honest with the members of your community. Make sure that if you promise something, you make it happen. Don’t be afraid to admit when you’re wrong – people appreciate that from a brand.

3) When creating contests, make sure the rules are loud and clear. There’s nothing worse than bitter fans angry after a contest’s rules weren’t made clear in advance.

4) Remember that building a community takes time. Rome wasn’t built in a day and neither is an online community. Enjoy each one of the phases you go through when building your community and learn from them.

We live in a wonderful age today where brands can interact and have an open communication channel with customers and potential customers. I am happy to share our experiences with the building of one such community. An online community just like an offline community needs to be nurtured with delicate care and fed with content, activity and live discussion at all times in order to keep it buzzing and this is what we aim to achieve above all.

When talking to clients about social media and its effects on increasing sales of their products and increasing traffic to their site, the most asked, common question is: “That’s great – but what will social media do for us? Show me the money!” – and their point is rightfully valid. For those who still don’t quite understand the long-term effects that social media has on their company, it is rather difficult for them to understand the true purpose for setting aside a budget directly for social media, as they don’t see the monetary effects and gains that social media has on their organization. Even for those few who do understand the purpose for utilizing social media tools,  tracking monetary gains and effectiveness of social media it is still not an easy concept to grasp.

If you found yourself questioning the immediate monetary effects social media efforts have on your company’s growth after reading the above and you too exclaimed in your head “Show me the money!” – I highly suggest you check out Olivier Blanchard’s clever and entertaining presentation on the Basics of Social Media ROI. In short, Blanchard notes an important point to remember about social media: “Social Media is not free: it takes people, it takes technology and it takes time – all of which are limited resources.” Read on.

We already know that social media takes people (often a whole department) to manage a successful community. We also know there are a number of resources available for ways to reach out to a community using social media tools – Facebook, Twitter, YouTube – the list goes on and on. And then there’s the major factor of time. Most people think and practice the popular phrase “time is money.” Yes, time is definitely money, but it is important to remember that  most social media campaigns take some time to develop and spread virally. Managers in corporations often feel the need to “pass” on social media campaigns and jump the gun too soon because they don’t see immediate gains or increase in product sales. They think that the campaigns must obviously not be working. This way of thinking goes against every aspect of social media marketing. Embarrassingly enough – 84% of respondents in a survey taken said that they don’t currently measure the ROI of their social media programs (survey taken in August 2009 – noted in a Mashable article). How can one be so certain that social media doesn’t bring in a return on investment if they don’t even measure it?

As Blanchard notes in his presentation, there are many types of non-financial impacts that when glancing from a distance, one can’t see the immediate effects of in terms of money. Types of non-financial impacts include website visitors, impressions and blog comments, customer complaints, positive press & negative press, Facebook friends and Twitter followers, social mention and retweets, positive WOM and negative WOM, employment applications and coupons distributed. All of these impacts have a direct impact on the financial gains of the company – but they do take time to occur and is not something that can be rushed.

According to Christina Warren in her post HOW TO: Measure Social Media ROI, “finding trends and tracking them back to their point of origin is the key to measuring ROI.” It is important to know where you started before you know where you are headed in social media. One cannot state that social media tools aren’t “working” for their company if they didn’t even know whether they had a community before they started. It is important to make clearly defined goals and then track progress along the way. There are numerous helpful tools used to track quantitative results and analytics including Google Analytics, PostRank Analytics and eWebAnalytics (check out more ways to track website traffic here). It is not enough to measure solely quantitative results, as qualitative results are also important measurements of tracking success of social media efforts. Before tracking these, it is crucial to determine what it is you want to measure – is it conversations about your products? If relationships were built with your customers? If customers are happy with your product or are they providing complaints? All of this is important to track but one must first understand their organization’s social media objectives in order to know what results should be expected.

According to Aaron Uhrmacher from Mashable,”statistic-based metrics seems to be the primary way communicators feel they can secure approval and budget for these programs from their management teams” in his post How to Measure Social Media ROI for Business. Measuring solely statistics can be problematic,  as social media ROI is based on several factors that lead to an organization’s sales’ bottom line (as mentioned above). Aside from the numerous social networking sites available, there are also insights that come from an organization’s company blog, their participation in other blogging sites, their PR in the blogosphere and any other viral way of virtually mentioning the company’s brand — and all of these  come into play when measuring the effectiveness of social media. This is why it is almost dangerous to assume that immediate returns will show up from your investment in social media.

Measuring ROI is key to assessing the true impact your social media efforts have on your business and your gross margin. However, measuring it is one thing – knowing what to do with those results in another story. Look for specific trends and user behaviors before and after posting status updates, blog posts and promoting discounts and coupons for the holiday season. Every move counts and its success (or lack thereof) can be tracked with numerous sites and analytical devices. Remember the time factor also. Don’t assume your social media efforts are worthless if you’ve only spent 2 weeks promoting a new product. Large-scale marketing campaigns in social media can take up to 6 months for them to come into full-effect and start driving profit to the company’s bottom line. So take a look at your current community and track what has been done and make attainable goals of what needs to get done in order to grow. Continue to engage with your community, track progress along the way and have patience – as this process will take some time – but is definitely worth the wait.

Dorine Sinigaglia is the Account & Content Manager at Blonde 2.0.

(Flickr image courtesy of Arisey)

If we look back in history , we will find that much before Facebook, MySpace and YouTube, there was ICQ. For anyone who doesn’t know, ICQ was created in 1996 and is now wholly owned by AOL. ICQ was THE pioneer of social media and real time updates. It introduced us to instant messaging and a revolutionary new way to communicate with people instantly in real time. ICQ could have been Facebook or Twitter a long time ago. It’s taken ICQ quite a long time to get back to its status as a social pioneer but now with it’s new client, ICQ is getting back to what it was about all the way from the beginning – a place to interact with your friends everywhere. Everybody Everywhere is after all ICQ’s slogan and being an ICQ veteran myself, I am very excited to announce the launch of the new ICQ 7.

ICQ 7 is a client that brings together all your social interactions from across the Web. Instead of having to open a few different pages and applications to get my friends’ status updates on Facebook, to read tweets of my favorite people and to follow what’s happening on other sites as well such as Youtube, Flickr, Digg and Delicious.  ICQ 7 allows me to use one personal communication tool to integrate all my online social activities.  I am able to syndicate my updates to all of my social networks with a single click and get status updates & tweets from all my friends in my networks in one single platform.

ICQ 7 enables real-time updates from content sharing sites and top social networks such as Facebook, Twitter, Flickr, YouTube, Digg and Delicious and will soon announce the integration of local social networks. Found side by side with the ICQ Contact List, users can find a separate tab of real time feeds and updates from their friends from their various social networks. Users will no longer need to open up a new browser and log in to separate networks that they’re members of each time they want to comment on their friend’s updates. From now on, consider ICQ to be your social networks’ one-stop-shop no longer will I need to search for content on different platforms – the content finds me.  ICQ 7’s interface is also improved with software that is fully compatible with all versions of Microsoft Windows, including Windows 7.

My Status: Status updates I make on ICQ can be automatically posted in my other supported networks as well.  I can also easily share pictures and links.

Feeds from Friends: Updates made by user’s friends on leading social networks and content sharing sites appear in real time in the “Feeds from Friends” tab on the contact list.  The user can comment on these updates directly from his/her ICQ and the comment will appear also in the relevant social network/site.  ICQ users can see updates from all their friends in the various social networks – not just from friends that have ICQ.

My Box: The “My Box” tab on the ICQ Contact List is the place where ICQ users get all notifications of their personal online activity – who commented on my status and in which site, who liked the photos I uploaded, etc.

New User Profile: ICQ 7 presents a more enhanced user profile – both within the client and on the Website.  The user profile is the place where users can display who they are by sharing pictures and personal updates on their page.  The new user profile is now offered in color schemes that are fully customizable to suit the user’s mood. Additionally, the new user profile allows ICQ users to view their friends’ contact lists and add new people to their own contact list, thereby increasing their circle of friends.

Picture-Sharing Tool: A new, quick and fun application for sharing pictures with friends:

Faster, Lighter: ICQ 7 performance has been vastly improved with installation time reduced by nearly 50% and requested space for installation reduced approximately by 30%.

ICQ 7 offers a Social Messaging client that enables quick and easy communication friends from across networks, ability to view real-time updates from: Facebook, Twitter, YouTube, Flickr, Digg and Delicious. ICQ’s Managing Director, Eliav Moshe, says:

“ICQ 7 brings Social Messaging into play, integrating users’ online social world with their personal communication tool.  The new version answers users’ needs for a quick and easy communication tool that also helps you be up to date with everything that’s going on in multiple social networks and content sharing sites.  With a loyal community of over 42 million users worldwide, we are working on the upcoming integration of local social networks into ICQ 7 as well.”

It is only fitting that the company that was the pioneer of the Web 2.0 era has now integrated this Web 2.0 world into one manageable space in the best possible manner.  Try it out for yourself and let me know what you think. In my opinion it offers the best solution we have today for one platform which integrates all my social interactions into one convenient platform.

Become an ICQ fan on Facebook

Check out their Twitter

(Disclosure: Blonde 2.0 is ICQ’s social media firm)

Let’s analyze Starbucks social behavior across the Web:

1) Starbucks on twitter – Starbucks engages with customers on twitter, answer questions, retweets what people are saying about the brand and creates an open communication channel to speak with the public.

2) Starbucks on Facebook – Starbucks uploads content to their Facebook page such as: Videos, blog posts, photos. The company also invites people to events. Fans have a place to open discussions and comment as many of them do.

3) Starbucks on YouTube -Over 4800 people subscribe to Starbucks YouTube Channel. They upload videos of commercials as well as informational videos explaning the origins of the different coffee blends and some of their charity work videos. They also upload videos showing their history thus enabling people to relate more to the brand. This video showing the beginnings of Starbucks received over 11, 800 views:

Starbucks is also allowing people to embed its videos anywhere they like on the Web. Many companies don’t allow this because they’re afraid that their videos might be places on sites that they don’t want to be associated with. However, from Starbucks’ experience as well as the experience of other brands (such as Dell), this strategy has proven to only increase the positive exposure of brands that allow embedding and not the opposite.

4) My Starbucks Idea – Starbucks’ own version of a social network where customers are asked to share their ideas on anything related to Starbucks. The site gives users the ability to see what others are suggesting, vote on ideas and check out the results. This site is a brilliant and important aspect of Starbucks social media strategy. Users who are part of this network feel that they have some role in the decision making process of the company and it makes them feel a part of it.

5) Starbucks Blog entitled “Ideas in Action” – This blog is written by various Starbucks employees and talks about what Starbucks is doing with the ideas given by users on the My Starbucks Idea site. The blog keeps customers in the loop and in the know regarding what’s happening with their ideas and increases their sense of loyalty to the brand.

Overall Starbucks’s social media strategy integrates many different elements into the mix and combined together, these elements create a social media plan that works beautifully to create millions of fans for the brand and keep them involved in the brand’s doings. The brand has created a digital dialogue with its customers, enabling people to give their feedback and receive a response back from Starbucks addressing their concerns/comments. Starbucks is showing its customers and potential customers – “hey, we care about what YOU have to say.”

I am certain that if each one of these elements was done alone then the strategy would not have been as successful and complete as it is when done like this in integration with the rest of the elements on board. Many brands can learn a great deal from the way that Starbucks conquered the social web. It is really all a matter of priorities. Starbucks put communicating with their customers and potential customers as a top priority. Do you?

10. May Google Wave turns out to be a lot more convincing than what I’ve seen so far

9. May people stop giving relevance to terms like Web 2.0 and Web 3.0 and start giving relevance to what those terms mean

8. May advertisers finally admit the fact that that they cannot do without social media playing an integral part in their campaigns

7. May Web entrepreneurs start thinking more about the type of Web tools that people have a need for rather than being so concerned about replicating what’s already a huge success

6. May information on the Web really lives up to the dream and starts finding us instead of us needing to search for it

5. May people begin to understand that conversational marketing is about having a dialogue with people and not about who had the best monologue

4. May data portability between various platforms become more simple and efficient

3. May bloggers finally get the respect they deserve from the community

2. May email turn to twitter – each mail cannot be longer than 140 characters (that’s including attachments)

1. May more tools focusing on citizen journalism and real time updating services enable us all to be more aware of what’s happening in the world around us and bring us all closer together

I would like to take this opportunity to wish you all a very happy 2010. I hope that at least a few wishes in each of our lists come true in the upcoming year.

Image credit: Oliver Widder

When done correctly, a successful business blog can be extremely rewarding for businesses of any industry. Creating a blog from scratch is in no way easy; it requires hard work on the writer’s end and the ability to think creatively about the benefits its business has to offer the community. In addition, building a community in general around the brand name takes some time.

A successful blog has its investments and definitely its returns, as the content in the blog drives attention and recognition of your business or brand, attracts new customers and may ultimately “turn your current customer base into the type of fans that companies like Apple, Netflix, and Ben and Jerry’s have: people who will not only buy your product or service, but evangelize it to their peers” – says Josh Catone in his Mashable article, Top 5 Business Blogging Mistakes and How to Avoid Them.(The latter point is key here). We’ve all done it: purchased a cup of coffee from the new coffee shop in our neighborhood and ranted and raved to our friends all day because the service we received was horrible and the coffee wasn’t drinkable. Evangelists can work in your company’s best interest and also be your brand’s worst nightmare.

So, how can one really be sure their latest post is being read and readers are thinking positively about your brand or product? Since most readers do not offer their feedback or comment on your work after they read a blog post, it is imperative to make sure that your company’s blog is constructed well and is being written right. There are a few simple but critical key factors that one must take into consideration to ensure their company blog has potential for success.

Make it personal.

A friendly reminder: your company blog is not the place to copy and paste press releases about your product. Press releases are impersonal and often sound too “markety.” Bottom line, your customer base does not want to read content that sounds like a sales pitch. Your blog is a place to promote your product or related business announcements about your company, but do so with originality and a personal tone so readers feel the human touch behind the text. Additionally, make sure your business blog contains content that is not solely about your product or business. Your readers want to read quality content that is original and interesting to their industry – and not necessarily related to your brand. Since they’re already reading your blog, it is safe to assume they know your brand and even like it. Feel free to share your thoughts on the industry, provide vital tips your customers can utilize in their business and any personal stories from your experience in business that will be of added value for your readers.

Post regularly.

Recently wrote a post and think you’re set for the month? Think again. Most successful business blogs post new content at least a couple of times a week. Integrate writing time into your regular scheduled routine and keep your writing cap on at all times. Great blogging ideas are hard to come by, so jot down ideas for future posts as they come to you and to avoid writer’s block when it’s crunch time. Putting out quality content consistently will keep your readers returning for more and over time this will help your company build a community, which will turn your fans to customers. Planning ahead is key: brainstorm ideas with other members of your company and get them involved with writing for the blog so that one person isn’t carrying the entire writing load on their shoulders. Content sourcing can also come from your employees or even your customers, since they know best what they enjoy reading from a blog. Anything can provide you with food for thought for a good blog post – so pay close attention to what you read on other blogs, newspapers, magazines – and what your competitors are doing.

Spread the word.

With social media all around us, there is in no way a shortage of channels a business blog can take to spread the word about their latest post. From sharing posts on Facebook to tweeting – there are many ways to share your latest blog post within your business community. According to Ben Parr from Mashable, Twitter may be the fastest and most effective way to spread the word in social media. In his article Top 20 Ways To Share a Great Blog Post, Parr says it well: “sharing or retweeting a link in Twitter can spread like wildfire.” To post a link for your blog post without going over the 140-character limit, you may use simple URL shorteners such astinyurl or bit.ly to shorten links to fit. After Twitter, you may post it on your company’s Facebook group profile, Linkedin grouppage, Digg, Delicious, StumbleUpon - and the list goes on.

Open communication doors.

After spreading the word, your company blog must open all doors of communication to ensure feedback about the content of your post – both good and bad. In essence, blogging is like have a one-sided conversation with your reader; their feedback to your post is their response to your side of the conversation. Not allowing others to comment on your post is a mistake, for it cuts off two-way communication. As Josh Catone states in his post, “blogging is an unparalleled opportunity to connect with your customers.” Enabling your customers to respond to your writing efforts and encouraging them to comment and provide feedback with allow you and your company to get a lot more out of blogging. As readers begin to comment, engage with them and continue the two-way conversation. Responding to reader’s comments will enable your company to develop a community around your writing and ultimately your brand. As mentioned before, your goal is to turn your customers into fans, and these fans into evangelists of your brand who will promote it to all their friends. Participating in conversations and commenting on posts written in other blogs around the blogosphere is also expected from you as a business leader and will in turn help you promote your “blogging brand,” bringing new readers to your blog.

Wait patiently.

A wise man once said, patience is a virtue. One cannot expect to receive immediate results simply from posting a few interesting articles in their blog. Your company blog, as most marketing efforts within a company, won’t be an overnight success and will take some time before its well-known to your customer base and the general public, so expecting immediate returns will leave you quickly let down. As Catone mentions, “it can take time to build up your readership and have a regular community of people who participate on your blog.” Set attainable goals for your blog’s success and work on not only providing valuable content, but on building a community around your blog, as this takes some hard work within the first few months. Stay motivated to continue writing – even if some posts go without much feedback. Don’t cancel your blogging efforts too early — give your company blog at least one year to gain full momentum and post quality, original content regularly. It is crucial that your blog is easy to find and accessible on your website’s Home page and your other social networks so your readers are able to easily locate your blog, comment and share posts with others.

A successful business blog is not a difficult goal to accomplish. The recipe is simple: quality content, quality exposure and quality time. Remember, we all have to start somewhere – so start off your business blog the right way by putting in strong efforts in the beginning and watch as it gains publicity in the blogosphere for the rest of your company’s lifetime.

(Flickr image courtesy of dmangust)

Dorine Sinigaglia is the Account & Content Manager at Blonde 2.0.

Many B2B companies ask me whether Social Media is right for them. This post is all about why social media and B2B go hand in hand. Social Media is all about conversational marketing and this is why it works so well with B2B strategy.

Social media is not about the masses. It is about reaching your target audience. Listening before selling and hearing before talking. Oftentimes businesses like to measure a social media campaign’s success by the number of followers its twitter account has or the number of fans their facebook page has, however, these measures are not necessarily the signs to a well-executed social media campaign.

Social media is all about the few rather than the many. The community you build up is ideally made up of the people who are most interested in your brand. If we apply the 80-20 rule here, we are speaking of the 20% who make up 80% of your business.

B2B strategy, just like B2C strategy is all about networking, conversing with the right people,  at the right time. The more in tune you are to things that are happening in your network, the more you increase your chances to be at the right place, at the right time.

According to eMarketer in 2010, these will be the results for online marketing spending:

As you can see, Website spending is forecast to rise 71% and social media spending will increase 60% in the next year.

It is apparent that companies are understanding that they need to: 1) Create a social presence within social networks and 2) Create a Website and/or blog that reflects an active online presence.

As to the reasons most B2B companies are using social networks, emarketer had the following results:

As you can see, companies turn to social networks to show their leadership in their field, to find new potential customers by communicating with the community, to receive customer feedback and give customer service. There’s no better tool these days than twitter to handle real-time customer service issues and many brands do this beautifully, including ComcastCares, Dell, and Starbucks. They also advertise and do market research via social networks.

What about the reasons that companies use social media?

The top reason B2B companies (just like B2C companies) use social media is to generate awareness about their brand. Second top reason is to engage with customers on an on-going daily basis. As you can see, the 3rd top reason that companies use social media is to engage with top influencers on the Web.

Monitoring online conversations and responding to feedback is an extremely important element of social media which only 14% of companies seem to understand.

B2B companies that are not utilizing the social tools they are given today, will find themselves at a major disadvantage to other B2B companies that are using LinkedIn, twitter and other such networks to extend their reach and create better communication between the brand and their customers and potential customers.

Next time you doubt whether social media is right for B2B companies, think about what B2B strategy is all about – it is about the relationships and partnerships you build with your colleagues and there’s no better way to do this today than through social media.

Image credit: StickyMessage

The lecture I enjoyed in particular was Yaniv Golan’s (CTO of Yedda)  “The 140-characters Netscape” where he stated:

“I believe that in 2 years the Twitter brand will be in the same position as the Netscape brand is in now: Twitter will be credited with starting the revolution, and paving the road for followers (pun intended). But at the same time, it will be pushed into a minor position in the market with other players taking the lead (or, as is the case with Netscape, will no longer exist).”

It’s an interesting position and definitely a realistic one. What do you think? Do you see each of the big players creating their own twitter-like services? Do you believe like Yaniv that twitter should switch to a wordpress type model? Check out the video below.

Recently, I noticed a friend of mine following a food truck company on Twitter. Call me old-fashioned, but I didn’t even know food trucks were still around – let alone had Twitter accounts! Food vendors always reminded me of a place where starved businessmen would run to grab a quick bite in TV sitcoms. I realized I knew very little about this business, so I began to do some research, as the concept of food trucks’ branding and marketing tactics on Twitter began to intrigue me. I was amazed at the amount of information I found online revolving food vendors’ online presence and I quickly grew an appetite to write a new post.

Street food vendors, trucks and carts have been around way before the time of Twitter – so it’s evident that their primary source of growth and ways of  promoting locations on an hourly basis is not solely done through Twitter (most of them have developed websites with full menus and directions to daily location stops). On the other hand, since Twitter is now available as a means of marketing and promoting brands, food vendors have quickly jumped on the Twitter bandwagon and are utilizing its real-time status updates to their advantage. According to Ann Handley from Mashable, “a growing number of street vendors have been leveraging Twitter in innovative and interesting ways, serving up lessons for any business” – in her article Tweetable Eats: What Street Vendors Can Teach Businesses About Twitter. With the help of Twitter, street food vendors can promote their precise stopped locations and what they are serving throughout the day by tweeting to the hungry public.

Many brands are on Twitter but don’t know how to engage with their followers or create constant dialogue to keep them coming back to read about company news or industry updates. When searching for street food vendors’ presence on Twitter, I found that most of them didn’t have more than 2,500 followers – and some had as few as 250 followers. Since their target markets are “geographically constrained” – says Ann, you won’t find food vendors on Twitter with tens of thousands of followers. For street food vendors, “1,000 followers who will actually do business with you are ultimately more valuable to your business that 100,000 less-engaged people.” There are exceptions of course – like Kogi Korean BBQ –  an extremely successful Korean BBQ taco truck that has a dynamic website filled with photos, videos, a blog, and also a Twitter account with almost 50,000 followers! According to an article in the LA Times – Living section featuring this successful taco truck,  Kogi brings in “300 to 800 people each time it parks (often several times in an evening).” But overall, street food vendors have to do much more than just “follow” people on Twitter in hopes of gaining a customer or two – for it doesn’t matter how big the list is if they don’t make it to the food cart.

For street food vendors, it is about finding the right followers in order to ensure a successful lunch hour. There are a few important tips that food vendors must keep in mind in order to get proper exposure in general – and most importantly, before lunch time when its their busiest time for sales.

First, they must know who their target market is. If the local taco stand or hot dog cart tends to remain in the Los Angeles region, for example, roaming from one college campus to another within the same county boundaries, their target audience is specifically people who live in Los Angeles and attending students of those colleges. If the food cart tends to post up near local museums, on the other hand, their target market is much wider and appeals to a variety of crowds. In general, it is crucial to know who their target market is and where these customers roam in order to ensure a high attendance to their parked food cart.

Next, street food vendors must create a tasty demand for their products while simultaneously creating a sense of urgency in their tweets. Some vendors post a brief menu of their available foods or how many items they have left before they run out for the day to create that sense of urgency in the customer’s potential purchase and gets their mouth watering for the vendor’s food (if they can throw in a quick link to a picture of their melting grilled cheese sandwich or their sizzling hamburger, this helps wonders!). According to Ann, food vendors must “communicate the breadth and depth of your products or services on Twitter in a fresh, compelling way, and in a manner that speaks directly to your customer’s needs.”

Food vendors must humanize their brand in order to reach out to their customer’s hungry heart. Monitoring conversations online is key in this business and goes a long way in terms of keeping customers feeling appreciated and humanizing the brand. Responding to customer’s comments and questions in real-time is crucial to keep the business going successfully and they should listen to customer’s suggestions and feedback with the use of Twitter and use this vital information as a resource for product development and ways to improve their business. According to Ann, food vendors must “reveal a little bit about the people and personalities who run your business so that your customers can connect with you on a human level.”

And now, its all about continuous open communication. Twitter’s real-time social platform allows food vendors to be in regular, instant communication with its customers and keep them informed on news and updates – even if the news is not in their favor (for customers respect honesty and would rather know the truth than come hungry and be let down). Whether food vendors publicize their locations and hours on Twitter or send a tweet about how they didn’t find parking on the street, communication is key to keep the customer engaged and coming back for more tasty treats.

Done correctly and with style, Twitter goes a long way in having the ability to connect customers with their business in an immediate, intimate level. But since Twitter is only one social media tool for food vendors to utilize for promoting their brand, like any marketing efforts, spreading the word about their tasty foods is done best when integrated with other valuable tools – like having a company blog, a dynamic website and by reaching out to the blogosphere for other companies to write about their products. Now, Twitter is simply another great resource for food vendors to be able to reach out to their community in a quick fashion with real-time updates and tasty tweets that bring hungry customers to their cart simply because they feel they have to save the last, lonely hot dog from the stand before closing time.

Is it lunch time yet?

Dorine Sinigaglia is the Account & Content Manager at Blonde 2.0

To all my devoted readers: I wanted to let you know of a new campaign that we just launched for our client HP Israel. We are giving away an awesome laptop: Mini 110C-1120EJ. For a chance to win it, all you need to do is go to HP Israel’s Facebook Fan Page , tell us where you would take it and we will help you take it there!  To my readers who are located outside of Israel – sorry guys, this campaign is only available for people located in Israel. Tell your local HP that they should learn from HP Israel!

So what are you waiting for? Check it out now and let us know to which exotic location you’d take your mini…

Illustration credit: Matt Hamm

For everyone who wanted to be there, but couldn’t, don’t say i didn’t think of you…here’s the video (separated into two due to Youtube limitations):

Last week Eytan Galai, brother of Yaron Galai (Founder of Quigo which was sold to AOL) came to our offices to show us all the latest                   that’s been happening with Outbrain. For anyone who doesn’t know, Outbrain has recently  launched its revenue program OutLoud. For $10 a month, you can submit an interesting article to OutLoud. Outbrain will then take the articles you submitted and recommend them on relevant pages across the thousands of sites using their content recommendation engine, from USA Today, Slate, Fox and Tribune to Golf.com, and the SportingNews.

When I started questioning the high monthly fee, Eytan insisted that I give him any two links I desire which he will then put into the system and let me see the results for myself.  Last Wednesday I sent Outbrain the links and they were put into the system on Friday. Once I activated my account online I was able to get into the section called “Advertising Report” – there I found and could follow analytics data such as # of impressions and clicks for each link submitted.

From the start of our activity until now, I must say that the number of impressions has been quite high but the number of clicks significantly lower than I expected it to be based on the fact that the links were supposed to be directed at a specific audience who enjoyed similar content. As my friend Eze Vidra from VCCafe put it:

“In essence, OutLoud provides a cost-effective way to target sponsored articles to organic content on leading publisher sites and thousands of blogs. In comparison with ‘normal’ PPC advertising, Outloud catches the users in a ‘reading mode’ rather than a ‘researching’ or ’shopping’ mode, which is often the case with SEM promotion.”

Please note that I was told by Outbrain on Sunday that one of my links was not indexed properly so I should be seeing better results pretty soon. Today – Monday I must say I do like the fact that there’s no limitations on how many impressions I can receive for each link submitted.

So who submits links to OutLoud? According to Outbrain:

• The excited marketer wanting to drive word-of-mouth by amplifying positive reviews and articles about their company
• The proud blogger who wants their most brilliant posts to reach a larger audience
• The innovative PR professional trying to find new ways to distribute press releases and earned media
• The social media director, trying to build community by exposing larger audiences to a company blog, or to conversations happening on other sites about their products
• The passionate blog reader who fell in love with an article which perfectly expresses her point-of-view and who wants to make sure others are exposed to it too

The Link/s that are put in the OutLoud system continuously receive more and more impressions. As Outbrain say on their blog:

“At $10, OutLoud is really a no-brainer. If you analyze the opportunity for more than a few minutes, you’ve already spent more than you would by just trying it. Imagine, thousands of people exposed to your chosen content for less than the cost of a beet salad.”

While this is all true, and I think the idea itself is excellent, $10 is still quite a substantial fee for which I still think I deserve a cool feature like knowing which specific blogs my link appeared on and how many clicks it got in each blog.

Despite the lower than expected click through rate I am experiencing at this point I am more than confident in Outbrain’s capability to deliver at the end due to its strong team. Outbrain is turning out to be an innovative thinker in finding ways to monetize itself and at the same time stick to its philosophy of giving more value to readers. The question is: Will it be able to monetize and at the same time promise completely relevant content all the time?  Time will tell. I have a lot of faith in these guys who I believe have gathered quite a substantial amount of information about blogs until now and will continue to grow the number of sites using their content recommendation engine. Such factors will obviously determine the success of OutLoud and its ability to keep even paid links of top quality and relevant to the content at hand.

Brands are using effective social media tools like Twitter more and more these days in creative ways to promote their brand name as a way to reach out to their consumers and attract new ones. Some brands really know how to promote their brand well – and this has been their saving force during the economic downfall over the last year. While thousands of businesses worldwide have closed down or filed bankruptcy as they watched their sales numbers plummet, many businesses actually saw an increase in sales this past year and they can thank their use of their social media network for that. If your company or brand still does not yet hold an active Twitter account – it’s time to wake up, smell the coffee and re-evaluate your strategy on ways to reach out to your consumers.

Take a close look at Starbucks‘ brand presence on Twitter (@Starbucks). The guy behind the Starbucks Twitter account runs the show like I’ve never seen it done before. According to Jennifer Van Grove from Mashable, Brad Nelson – a former Starbucks barista – is now the face behind the Starbucks Twitter account, replying to messages, promoting seasonal drinks found in local stores and helping coffee-addict-customers in every way find resolutions to their problems, questions & inquiries. Grove says it well: Brad is continuously “putting out fires left and right” – in her post 40 of the Best Twitter Brands and the People Behind Them. It’s really impressive to see! He turns frowns upside down as he offers solutions to customers’ complaints when seasonal drinks change over the course of time. Take a look at the below response to a customer’s disappointment when a seasonal drink she enjoyed stopped selling at her local Starbucks store (note: Brad’s response came 3 minutes after she wrote him!).

Brands on Twitter must not only engage with their consumers through conversations, but also bring them news and info not only about their brand or company but about related topics as well to hold their attention. When Brad writes customers back and replies to general inquiries about flavored frappucinos and holiday music playing in local stores, he is representing more than Starbucks’ product and service; he is representing the whole coffee industry and related information that is attached to this industry. With an average of 10 Tweets per day, Brad does more than simply promote Starbucks’ coffee brand; he engages with consumers and holds their interest to ensure they keep coming back to hear what interesting comments and updates he has to say about Starbucks.

Despite their announcement last January that they were shutting down 300 stores (and closed down another 600 in July), Starbucks remains an attractive workplace and is still ranked highly in Fortune Magazine’s Top 100 Best Companies to Work for in 2009 – ranking in at #24 (was ranked #7 in 2008). Just last month, Adam Ostrow from Mashable wrote a post that mentioned The 50 Hottest Brands on Twitter Right Now – and Starbucks’ brand was definitely in that list of 50. Having joined Twitter at the end of November, 2006 — almost 3 years ago to date — Starbucks’ Twitter now has more than 515,000 followers. Starbucks’ Facebook presence is also amazing – with over 5 million fans to date, but since Facebook launched two years prior to Twitter in Feb. 2004 (Twitter launched in March 2006), Starbucks’ online presence got a jump start on Facebook. With an average of over 3,000 new followers daily, Starbucks’ Twitter account could reach to 1 million followers within 6 months.

In addition to their general Twitter account, Starbucks continues to find new & inventive ways of reaching out to its consumers – like using crowd sourcing, where companies let users speak their mind on their brand. Starbucks started a website called My Starbucks Idea – a website that engages with their consumers and encourages them to share their inventive ideas they have for the company and initiate discussions with other Starbucks consumers. They opened a Twitter account (@mystarbucksidea) 4 months ago and already have over 9,000 followers.

Finding new ways of earning customer’s loyalty and increasing consumer numbers is a challenging task to accomplish for any industry. Consumers don’t want to feel like services are after them solely for their money – even when they do enjoy the product. Starbucks’ Twitter presence has come up with an effective formula to do both – gain customer satisfaction and increase sales. Its online presence adds valued content for its veiwers while making sure the customer is always feeling satisfied with a solution to an inquiry. By taking a brief look at Starbucks’ Twitter presence, it is simple to see why people keep coming back for more lattes. Yes, their fond love for peppermint flavored coffee is a big factor; but overall, it’s the complete customer experience they receive – in the store and online.

Dorine Sinigaglia is the Account & Content Manager at Blonde 2.0

Dorine is a dedicated individual with experience in account management, sales and business development for large corporations. She gets to know all the ins and outs of each account she handles and gets up close and personal with everyone she works with.

Ben Parr wrote an excellent post on Mashable on the topic. Parr: ” For the first time in human history, the day-to-day interactions between people are being permanently recorded and formatted in easily organizable segments of information.”

Millions of us are publicly recording our daily activities on our twitter feeds for the world to know for the rest of time. All details are recorded from who we were with and what we were doing to when and where. Historians in the future will not need to guess any details. They’ll have all the information right in front of them.They’ll actually probably know more than they care to know. With pictures on flickr and videos on youtube and texts on twitter and links on facebook and top it all of, personal blogs, historians will have all the info they need and more about each and every one of us and our interactions with one another.

I can already see future museums displaying this era as an era of communications galore when everyone (well, almost everyone) was about transparency and openess – kind of like the 60’s but digital – free social love for all. We cannot share enough of our daily doings with one another and we cannot hear enough. We long for the feedback from our surroundings and the immortality of our souls by recording everything we do. We feed on the interactions surrounding us.

It is not a coincidence that today Reality TV is one of the most (if not THE most) popular TV genres. People like to watch other people’s lives. For this same reason social tools are also so popular – people like to see what others are doing and interact with them while they’re doing it. People are looking for ways to connect more with one another no matter what geographical location they’re at. In what other age was it so easy to interact with someone two continents away from you?

We are learning more about each other’s cultures, actions, relating more to one another. Perhaps world peace will be achievable? Perhaps we’ll learn to get along? Social media tools are definitely changing the face of history. I cannot write such a post of course without mentioning the story of how the U.S. State Department reached out to Twitter and asked them to delay a network upgrade that was scheduled in June 2009 in order to allow Iranians using the service to protest the presidential election that took place on June 12. Twitter moved the upgrade to a later time. Lev Grossman from Time.com writes: “Twitter didn’t start the protests in Iran, nor did it make them possible. But there’s no question that it has emboldened the protesters, reinforced their conviction that they are not alone and engaged populations outside Iran in an emotional, immediate way that was never possible before.”

There is no question that social tools are changing the face of history. The real question is: Are we fully ready for the change and its future consequences? Are we all ready for an era of total transparency?

Picture credit: Andrew Long